He was a really good guy. He also got super fucked up by Covid, which I assume did not help things much.

See, that's the thing. The whole not hitting people would really solve everything here. There was no risk of the bus leaving without her. She wasn't rushing for a disabled seat (she went to the back each time), and in any case has a clearly posted legal right to boot somebody if they're full (they are almost never full). I mean, if she'd just asked we would have let her through, nobody gives a shit and she's using a cane. Go right ahead.