It's a thing where you get a call saying "This is Mumblety Crazypants from Computer Division/IT/whatevs, we've had a mix-up with your order, can you tell us what your computer model is and what toner it takes? We'll get that right out to you." The hope is that they can get you to verbally acknowledge the "order," send you a toner cartridge at a grossly inflated prices, and by the time it arrives you won't realize that you never ordered toner and will pay for it. It works well on companies where each office orders and pays for its own supplies, especially if you get somebody who doesn't actually order things to answer the phone. Not so good for organizations with a central supply depot, like ours.

It's similar to the people who call your house and say, "We're the people who handle your magazine subscriptions." "Really? Who are you?" "The people who handle your magazine subscriptions." "Which subscriptions would those be?" "Click."